Non-returnable items include personal or used products, opened beauty items, food, custom goods, sale items, and gift cards.

Yes, as long as the items are not opened and used, you can return or exchange.

To start a return, contact us at support@yoomiishop.com within 15 days of receiving your order. Once your return is approved, we’ll send you a return shipping label and detailed instructions on how and where to send your package.

The item must be in the original packaging and condition, otherwise we can not refund your purchase. We will notify you within 24 hours of receiving your returned item of your refund status.

No, the shipping cost for return is on you. Flat rate cost of CAD$ 8 per return package.

Our return period is 15 days from the date of delivery. You must submit your return request within this period and ship the item back within 30 days after your request is approved.

Once we have received your returned items, we will begin processing your refund. The refund will be issued to your original payment method and typically takes 5–7 business days to be completed.

If your original payment method is no longer available, please email us right away at support@yoomiishop.com

No, we do NOT provide exchange service now.

We take the utmost care in our packaging and delivery and rarely items may be damaged in transit.

If your item arrives defective, damaged, or incorrect, please email us right away at support@yoomiishop.com with photos of the issue. We’ll review your case promptly and make it right through a replacement or refund.

If your item is missing, please email us right away at support@yoomiishop.com