Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service at support@yoomiishop.com.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and tracking link.
You can use this link to check the latest delivery status directly on the carrier’s website.
If you did not receive a tracking email, please check your spam or promotions folder, or contact us at support@yoomiishop.com.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 15-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 15 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
The fastest way to get the product you want is to return the original item and, once your return is approved, place a new order for the replacement.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Orders are typically shipped within 1–2 business days after purchase (excluding weekends and public holidays). Delivery usually takes 2–7 business days, depending on your location.
Do you ship internationally?
Do you ship internationally?
At this time, we only ship within Canada.
We are currently focusing on serving customers across Canada, but we hope to expand to international shipping in the future.
What's your shipping fee?
What's your shipping fee?
Enjoy free shipping across Canada on all orders over CAD $65 (before tax and after discounts).
For orders below this amount, a CAD $10 shipping fee will apply
