Shipping Fees
Enjoy free shipping across Canada on all orders over CAD $99 (before tax and after discounts). For orders below this amount, a CAD $10 shipping fee will apply.
Delivery Time
Orders are typically shipped within 1–2 business days after purchase (excluding weekends and public holidays).
Delivery usually takes 2–7 business days, depending on your location.
Some areas in Ontario may qualify for next-day delivery, while remote towns may require additional time.
Shipping Methods
All domestic packages within Canada are shipped via Shippie or UPS, depending on the destination and order size.
Special Notes
The maximum shipping weight per order is 11 kg (25 lbs).
For packages exceeding this limit, Yoomii reserves the right to adjust the order quantity, cancel the order, or charge additional shipping fees.
Can I Change My Order?
If your order has not yet been processed, please contact our online customer service to update product quantities or the shipping address.
Once an order has been processed or shipped, it can no longer be modified or replaced.
Didn’t Receive Your Package?
If the tracking status shows “Delivered” (or a similar status) but you haven’t received your package, please contact customer service within 7 days.
If the package is returned due to incorrect or incomplete information provided by the customer (such as name, address, or missing building/unit details), change of address, customer absence, unregistered property management, or failure to cooperate with courier investigations, Momoisland will not be liable for compensation.
In such cases, the return shipping fee, original shipping cost, and any loss in product value due to expiry will be deducted. The remaining balance will be refunded within 5–10 business days.
If you wish to have the package re-shipped, a CAD $15 (before tax) re-shipping fee will apply.
